Gerry McGovern: On the Web, Helping Instead of Selling

McCambley stresses that the Web is about doing things, and that the mobile Web is even more task-focused. He quotes Googles Eric Schmidt, then with Sun Microsystems, who said way back in 1998 that “Customer service is the killer app of the Web.” So true. According to McCambley, “Brands such as Google, Zappos, Amazon, eBay, and others win because they ask “How can I help you?” instead of “What can I sell you?”

via gerrymcgovern – NEW THINKING: Busy people need help, not interruptions.

Oh, Good Lord, yes. A thousand times, yes.

Every time a New Thinking comes out, I’m reinvigorated. It’s like a little bit of validation from a far-off Irishman who does not know me, but who reads my mind and tells me that I’m not crazy!!

Advertisements

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s