What You Can Learn From An Airport — Because You Need to Do the Opposite

head-clickme2The ever-insightful Seth Godin gives us these nuggets to mull over. I gave you the first one free — click the link for the rest.

Eleven things organizations can learn from airports

[Of course, this post isn’t actually about airports]. 

I realized that I don’t dislike flying–I dislike airports. There are so many things we can learn from what they do wrong:

1. No one is in charge. The airport doesn’t appear to have a CEO, and if it does, you never see her, hear about her or interact with her in any way. When the person at the top doesn’t care, it filters down.


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