Eleven things organizations can learn from airports
[Of course, this post isn’t actually about airports].
I realized that I don’t dislike flying–I dislike airports. There are so many things we can learn from what they do wrong:
1. No one is in charge. The airport doesn’t appear to have a CEO, and if it does, you never see her, hear about her or interact with her in any way. When the person at the top doesn’t care, it filters down.